Refund policy
Return & Refund Policy
At SlumberHush, your comfort comes first.
We’re committed to making your experience simple, seamless, and stress-free.
If you need help at any time, reach out:
📧 support@slumberhush.com
Order Changes & Cancellations
Changed your mind? We understand.
Orders can be cancelled for a full refund before they are processed for shipping.
Once shipped, your order will fall under our return policy below.
30-Day Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible:
- Item must be unused and in original packaging
- Return request must be approved by our team
Once approved, simply ship the item back within 14 days.
Hygiene & Safety Notice
To ensure product integrity, certain items cannot be returned once opened, including:
- Personal-use items (e.g., eye masks, oils)
- Items marked as final sale
Damaged or Incorrect Items
If something isn’t right, we’ll make it right.
Please contact us within 24 hours of delivery with photos of the issue.
We’ll resolve it quickly—at no cost to you.
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method within 7 business days.
You’ll receive confirmation as soon as it’s processed.
Shipping
Orders are prepared within 1–3 business days.
Delivery typically takes 4–15 business days, depending on your location.
Tracking details are provided as soon as your order ships.
Our Commitment
We stand behind every SlumberHush product.
If your experience isn’t what you expected, reach out—we’ll work with you to make it right.
Contact
Real support, real people—always here to help.